Frequently Asked Questions

SAFETY TIPS FOR RIDING YOUR E-SCOOTER 

Comply with all laws and regulations. It is the sole responsibility of the rider to at all times comply with and obey any applicable laws and regulations for e-scooters. Please note these may restrict the use of some scooters to private land only and/or prevent certain scooters being used on public footpaths and/or roads

Wear a helmet at at all times. Use an approved bicycle or skateboard helmet that fits properly with the chin strap in place and protects the back of your head.

Riding age. We recommend riders be at least 18 years or older for all adult e-scooters.  For the Inokim Mini, the recommended age from the manufacturer is 12 years and above.

One rider use.  E-scooters are designed for a single user only.

Speed limit.  Observe all speed limits.

Ride sensibly.  Be aware of your surroundings at all times. Keep a look out for pedestrians, other riders, obstructions and vehicles on footpaths. Slow down and give way and ride at a speed that is safe for the conditions and in accordance with any regulations and laws.

Slow down or get off and walk the e-scooter on slippery, oily, icy surfaces or gravel or stairs.  Check weather conditions do not ride scooter on slippery surfaces, during high winds and/or heavy rain.   Put your safety and the safety of others first.

If riding at night, wear reflective clothing and do have front and rear lights on the e-scooter. Do not ride in dark or foggy conditions if it is not safe to do so.

Avoid doing stunts e-scooters are not designed for such purposes.

Keep a look out for traffic and be aware of potential dangers.

Do not use your mobile phone or listen to music while riding.

Be aware of the maximum weight loads for the scooter you are using.  Damage to the e-scooter. loss of warranty and/or injury or death can occur if you exceed the maximum weight.

Wear appropriate clothing and footwear. Ensure loose clothing can be secured in place to ensure nothing gets caught in the wheels. Do not ride the e-scooter barefoot.

Scooters are water resistant not waterproof. Do not allow the e-scooter to enter or be exposed to water with a depth of more than 4 cm.

Maintain your e-scooter in accordance with the e-scooter manual. Do not ride your e-scooter if it is not functioning properly. Check brakes, tyre,  lights etc that they are in good working condition before you ride your e-scooter. Get it serviced in accordance with the user manual.

Battery.  Avoid overcharging the battery.   Do not leave it to charge overnight. Place the e-scooter on a hard flat surface to allow the optimal dissipation of heat.  Do not place charging battery near combustible materials.

Do not leave e-scooter in direct sunlight.

Be very familiar with operating your e-scooter.

Read your e-scooter manual thoroughly before riding it.

Happy Riding.   Do Not Take Safety Lightly

ARE E-SCOOTERS LEGAL?

The legality of e-scooters can be found from the NZTA website: https://www.nzta.govt.nz/vehicles/vehicle-types/low-powered-vehicles/

An e-Scooter is not classified as a moped (common use of name “Scooter”) where one seats on the transporter and neither does an e-Scooter provide continuous power. An electric kick scooter is more similar to a power assisted transporter.  Riders must comply with the local Road Traffic Act while riding e-scooters. Use of helmets and headlights while riding is compulsory. The speed limit is 15 km/h while riding on the foot path among pedestrians. The pedestrian has the right of way. We highly recommend you view the video to ensure your own safety before starting on your first ride. This can be viewed from our Facebook page.

Must View before Riding

Which electric kick scooter is best for me: Inokim, E-Twow or Jackhot?

You need to decide what is important when using the eScooter: light weight, smooth traction, Up-n-Go.

We operate as a Bicycle shop, and we change almost 30 to 40 tubes a week. E-Twow and Jackhot produce an UpnGo scooter by utilising a solid polyurethane wheel. This reduces the possibility of a punctured tyre that might occur with a rubber tyre and tube from Inokim.

If weight of the electric kick scooter is a major factor, choose Jack Hot which has Up-n-Go. The drawback is that the ride is a little bumpy at times.

Scooter Comparison Chart:

Light Weight Smooth Ride Hilly Road Wet Road (Traction)
Jackhot L3 High Medium High Medium
E-Twow Booster Medium Medium High Medium
E-Twow Eco Medium Medium Medium Medium
Inokim Light Hero Medium High Medium High
Inokim Light Super Medium High Medium High
Inokim Quick2 Hero Medium High High High
Inokim Quick2 Super Medium High High High

Prolong Battery Life span:

  • Never completely drain battery power. This will reduce the battery life of your scooter.
  • Gauge battery power from the battery bar, trip meter and acceleration power of the scooter.
  • The best time to charge the battery again is when the battery is half empty.
  • If you are not using your e-Scooter for more than a few weeks, charge up the battery to full before you leave the electric kick scooter in the storage.
  • If possible, charge it up once a month if there is very little use of the electric kick scooter.

Do you ship internationally?

We ship most of our scooters and accessories to Australia and the Pacific Islands. Shipping costs apply.

What is covered under the Manufacturer’s Warranty?

Our 12 months Manufacturer Warranty. Consumables such as fuses, brake pads, brake callipers, braking discs, tyres, tubes, brake cables and bearings are not covered under the limited warranty. Normal wear and tear: damages caused by abuse, accident or lack of reasonable care, non-observance of the instructions for use, poor maintenance, and modification of the product are not covered under the warranty.

Within the warranty period, buyer informs us of the faulty parts with video or picture and Scoozzi (Bikeme) will ship the replacement parts for free. We will provide instructions on how to replace the faulty parts. Alternatively, buyer can send the faulty products back to our service centre for repairs but it must meet the following condition: buyer pays shipping cost to service centre and we pay the return cost.

Items replaced under warranty hold a 6 month or 2000km warranty.

Recommended Service

Scoozzi will recommend to have the first service after 3 months or 1000km and thereafter every 1500km. Each service is $60 but the first service is free if the owner would allow Scoozzi to post their comment on video.

General Service cost $60 which in lubes, bolts and nut checking, LCD checking, right pressure for tyre (if applicable), lights, clean and wipe.  It does not include parts or adjustment of the components.

What are the available modes of payment?

Available modes of payment:

  • Cash
  • Bank transfer
  • EFTPOS
  • Credit Card (Visa/Master)

6 or 12 month instalment plans are available from Qcard and Gilrose. Conditions apply.

Look out for updates as other payment options will be made available soon.