Warranty and Service

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We are the official dealers and repair and service center for INOKIM, JackHot and E-Twow and Minimotors.

 

 

What is covered under the Manufacturer’s Warranty?

Manufacturer Warranty do not cover consumables such as fuses, brake pads, brake callipers, braking discs, tyres, tubes, brake cables and bearings are not covered under the limited warranty. Normal wear and tear: damages caused by abuse, accident or lack of reasonable care, non-observance of the instructions for use, poor maintenance, and modification of the product are not covered under the warranty.

Inokim offered 12 months (1000 Km) warranty including motor and battery.

Dualtron/Speedway offered 6 months (1000km) warranty and 12 months (1000km) for battery.

Within the warranty period, buyer informs us of the faulty parts with video or picture and Scoozzi (Bikeme) will ship the replacement parts for free. We will provide instructions on how to replace the faulty parts. Alternatively, buyer can send the faulty products back to our service centre for repairs but it must meet the following condition: buyer pays shipping cost to service centre and we pay the return cost.

Items replaced outside warranty hold 3 months warranty (Subject to normal wear and tear: damages caused by abuse, accident or lack of reasonable care, non-observance of the instructions for use, poor maintenance, and modification of the product are not covered under the warranty.

Service Center & Repair Services

Our in-store service centre is staffed with a team of well-trained service engineers in a fully-stocked service centre. Our parts are all original manufacturer parts. With us, you know you’ll have nothing to worry about with regards to after-sales service and repair.

As a company that has been in operation for over 9 years, you can be assured that you are receiving the best and most experienced service available.