Frequently Asked Questions

Are e-scooters legal?

The legality of e-scooters can be found from the NZTA website: https://www.nzta.govt.nz/vehicles/vehicle-types/low-powered-vehicles/

An e-Scooter is not classified as a moped (common use of name “Scooter”) where one seats on the transporter and neither does an e-Scooter provide continuous power. An electric Kick Scooter is more similar to a power assisted transporter. Scoozzi is communicating via email with NZTA but nothing is firm yet. Riders must comply with the local Road Traffic Act while riding e-scooters. Use of helmets and headlights while riding is compulsory. The speed limit is 15 km/h while riding on the foot path among pedestrians. The pedestrian has the right of way. We highly recommend you view the video to ensure your own safety before starting on your first ride. This can be viewed from our Facebook page.

Must View before Riding

Which electric kick scooter is best for me: Inokim, E-Twow or Jackhot?

You need to decide what is important when using the eScooter: light weight, smooth traction, Up-n-Go.

We operate as a Bicycle shop, and we change almost 30 to 40 tubes a week. E-Twow and Jackhot produce an UpnGo scooter by utilising a solid polyurethane wheel. This reduces the possibility of a punctured tyre that might occur with a rubber tyre and tube from Inokim.

If weight of the electric kick scooter is a major factor, choose Jack Hot which has Up-n-Go. The drawback is that the ride is a little bumpy at times.

Scooter Comparison Chart:

Light Weight Smooth Ride Hilly Road Wet Road (Traction)
Jackhot L3 High Medium High Medium
E-Twow Booster Medium Medium High Medium
E-Twow Eco Medium Medium Medium Medium
Inokim Light Hero Medium High Medium High
Inokim Light Super Medium High Medium High
Inokim Quick2 Hero Medium High High High
Inokim Quick2 Super Medium High High High

Prolong Battery Life span:

  • Never completely drain battery power. This will reduce the battery life of your scooter.
  • Gauge battery power from the battery bar, trip meter and acceleration power of the scooter.
  • The best time to charge the battery again is when the battery is half empty.
  • It is ok to overcharge the battery for more than the recommended hours.
  • If you are not using your e-Scooter for more than a few weeks, charge up the battery to full before you leave the electric kick scooter in the storage.
  • If possible, charge it up once a month if there is very little use of the electric kick scooter.

 

Do you ship internationally?

We ship most of our scooters and accessories to Australia and the Pacific islands. Shipping costs apply.

What is covered under the Manufacturer’s Warranty?

Our 12 months Manufacturer Warranty. Consumables such as fuses, brake pads, brake callipers, braking discs, tyres, tubes, brake cables and bearings are not covered under the limited warranty. Normal wear and tear: damages caused by abuse, accident or lack of reasonable care, non-observance of the instructions for use, poor maintenance, and modification of the product are not covered under the warranty.

Within the warranty period, buyer informs us of the faulty parts with video or picture and Scoozzi (Bikeme) will ship the replacement parts for free. We will provide instructions on how to replace the faulty parts. Alternatively, buyer can send the faulty products back to our service centre for free repairs but it must meet the following condition: buyer pays shipping cost to service centre and we pay the return cost.

Items replaced under warranty hold a 6 month 2000km warranty.

Recommended Service

Scoozzi will recommend to have the first service after 3 months or 1000km. and thereafter every 1500km. Each service is $60 but the first service is free if the owner could allow Scoozzi to post their comment on video.

General Service cost $60 which in lubes, bolts and nut checking, LCD checking, right pressure for tyre (if applicable), lights, clean and wipe. It does not include parts or adjustment of the components.

What are the available modes of payment?

Available modes of payment:

  • Cash
  • Bank transfer
  • EFTPOS
  • Credit Card (Visa/Master)

6 or 12 month instalment plans are available from Qcard and Gilrose. Conditions apply.

Look out for updates as other payment options will be made available soon.